Frequently Asked Questions
Where are the departures for each tour
Rideau Canal Cruise: Behind the National Arts Center (NAC), near the Café located at 1 Elgin Street, Ottawa, Ontario
Ottawa River Cruise:
-Ottawa Departure: The dock at 1 Canal Ln, Ottawa, On, K1P 5P6
-Gatineau Departure: The Hull Marina located at 160 Laurier St, Gatineau, Quebec, J8X 3W1
Are the boats wheelchair accessible
Yes! Our boats are wheelchair accessible for non motorized wheelchairs. For the Ottawa River Cruise, you must get on from the Gatineau side. The bathrooms are also accessible.
are the ships pet friendly
Yes! All our ships are pet friendly.
What facilities do you have on board?
All our ships are equipped with a fully licensed bar, bathrooms and a look out deck.
Where is the closest parking
Rideau Canal Cruise: There is paid parking the National Arts Center (NAC).
Ottawa River Cruise:
-Ottawa Departure: There is paid parking the National Arts Center (NAC).
-Gatineau Departure: There is paid parking directly at the Hull Marina.
What is premium seating?
Premium seats allow customers to seat at dedicated preferred seats.
What is the duration of each tour?
Our tours are all 75-90mins long. There is one exception: from the Gatineau side, the cruise is 60mins.
What language is spoken on your tours?
All our tours are hosted by a live guide in French and English. We also have an app you can download to listen to the tour in Spanish, German, Mandarin, Japanese, Italian, Russian & Korean.
When should I arrive for my tour
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
What happens if i miss my cruise
There are no refunds or re-bookings for missed tours. Make sure to arrive 30mins prior to your tour; you may even sit on the boat and enjoy the bar while awaiting your tour!